Legal
Refund Policy
A practical, customer-friendly policy for Atlas billing issues.
Atlas offers a Free plan and a 7-day Pro trial so you can evaluate the product before a paid subscription continues.
If you believe you were charged incorrectly, or you experienced a billing issue or service issue, Atlas will review refund requests submitted within 14 days of the charge.
Refunds are reviewed case by case. This policy does not promise automatic refunds, and your local consumer rights may provide additional remedies.
Paddle acts as Merchant of Record for Atlas paid subscriptions. Paddle may process refunds and related billing adjustments.
To request a review, contact support with the email on your Atlas account, the charge date and a short description of the issue.
Last updated: 2026-07-09. See also Cancellation and Terms.